FAQ

  • WHAT CLASSES DO YOU OFFER?

    WE HAVE OUR 4 types of REFORMER CLASSES - REFORM LAB, TONE LAB, RESTORE LAB, AND JUMP LAB. THESE TAKE PLACE IN STUDIOS 1 & 2.

    WE ALSO HAVE INFRARED MAT PILATES, INFRARED STRETCH LAB, BARRE, INFRARED YIN/YANG FLOW, INFRARED STRENGTH AND MOBILITY, the reset lab, AND INFRARED SOUND HEALING THAT TAKE PLACE IN STUDIO 3.

    KINDLY CHECK “our classes” for more information on each classes.

  • WHICH CLASSES ARE PREMIUM?

    OUR PREMIUM CLASSES INCLUDE ALL OF THE CLASSES ON OUR TIMETABLE.

  • I am a beginner, what classes can I attend?

    If it’s a reformer Pilates class you’re looking for, we recommend beginners to book either ‘The Reform Lab’ or ‘The Restore Lab’, otherwise try our Infrared Mat Pilates.

  • what if i'm running late?

    The Health Lab reserves the right to refuse entry to anyone not signed in and ready for their class after the start time. We operate an absolute maximum of 5 minute latecomer policy for all classes except Jump Lab. The Jump Lab class has a 0 minute latecomer policy.

    Anyone who arrives after this time period will not be admitted into class and lose their credit.

  • What’s the difference between Reform Lab and Tone Lab?

    Reform Lab is our signature class. It is mixed ability and a full body flow. Get to know the reformer bed and build your confidence.

    Tone Lab is where we build that burn. Here we focus on specific muscle groups and work them to leave you feeling fired up! We recommend doing at least 3 Reform Lab classes before joining Tone Lab.

  • What is Restore Lab?

    restore lab is A SUPER GOOEY 45 minute STRETCH FOCUSED CLASS. it’s A WONDERFUL FOLLOW ON FROM ANY WORKOUT OR SIMPLY AN EASY WAY TO DESTRESS AND MOVE YOUR BODY AFTER A LONG DAY!

  • How can I book?

    Book our classes by heading to our timetable or download The Health Lab app. Create an account and book a single class, class packages, or memberships.

  • Do I need to be a member?

    Nope, our classes are open to everyone. However, memberships bring the overall cost of classes down, plus you get to join our monthly socials and become part of The Health Lab family!

  • What are your intro offers?

    Standard 1st Class Offer - For Barre classes only - £12.00

    Premium 1st Class Offer - fOR ANY CLASS ON OUR TIMETABLE - £20.00

    Intro 3 Classes – Find which class you like best. Perfect for newbies - £45

    Intro Week – Unlimited classes for one week - £70

    Intro Month – Unlimited classes for one month - £185

  • Do you sell grip socks?

    Yes, we do!

    You can pick up socks in the studio before your class from £12.

    Grip socks are compulsory for all reformer Pilates classes.

  • CAN I COME TO A CLASS IF I'M PREGNANT?

    Pilates is a great way to stay active during your pregnancy! However, if you are pregnant and have not attended a class at our studio before, please contact us so that we can discuss which class options may be best for you.

    If you already attend our classes, please chat with your instructor, the reception team or drop us a message before your next class. We want to make sure your class experience is as safe and comfortable as possible for you and bump!

    Please note, infrared classes are not reccommended during pregnancy.

  • Do you offer 1:1 classes?

    We sure do! Whether you’re completely new or just want a more personalised class… we’ve got you covered!

    Send us an email at studio@thegreenlabnq.com to enquire and book.

    1:1 Sessions

    £75 – 1 session

    £350 – 5 sessions

    £685 – 10 sessions

  • Do you do corporate hire / classes?

    Oh yeah! If you want to get your team in for a group session or want to hire our space out for an event / work day, please inquire via email studio@thegreenlabnq.com. From here, we can present you with a quote

  • How far in advance should I book?

    We recommend booking for a week in advance so you can plan your week out and secure your spot! You can book up to a maximum of 2 weeks in advance

  • What is your cancellation policy?

    If you can’t make it to class, you need to cancel with more than 24-hours’ notice.

    Late cancellation – you will forfeit the credit / class you booked.

    We allow 3 cancellations for month free of charge, but any additional late cancellations are subject to a fee of £15.00

  • Cancellation and no-show fee?

    If you don’t cancel with more than 24 hours’ notice or fail to turn up to your class, you can incur a charge.

    No show - £15 charge.

    Late cancellation – you will forfeit the credit / class you booked. We allow 3 cancellations for month free of charge, but any additional late cancellations are subject to a fee of £15.00

    We hope you understand that this is in your best interest. We want to make the most of our classes and ensure that people can secure places.

  • How does waitlist work?

    IF A CLASS IS AT CAPACITY YOU CAN ADD YOURSELF TO THE WAITLIST. ON THE HEALTH LAB APP, YOU CAN SEE ‘WAITLIST ONLY’ INSTEAD OF THE USUAL ‘RESERVE’. IF YOU BOOK A WAITLIST CLASS, YOU ARE NOT GUARANTEED A PLACE AND YOUR CREDIT WILL BE RETURNED TO YOUR ACCOUNT IF YOU DON’T MAKE IT ON TO THE CLASS.

  • Can i film in class?

    we love to see your photos & videos from the studio but please check with your instructor before filming in class. if you're given the ok to film please be mindful of your fellow class members and make sure you're not being distruptive or making anyone feel uncomfortable.

  • Do you have showers?

    Yes, we do!

    We have showers in both female and male changing rooms, kitted out with shampoo / conditioner / bodywash. Just don’t forget to bring your own towel.

  • WHERE CAN I PARK?

    We recommend the Piccadilly basin on dale street, the car park on Port Street and also the streets around; Port Street, Hilton street, Patron Street.